Books Authors Publishers

Effective Communication

[Available]

₹398

Author(s)

Publisher

Himalaya Publishing House Pvt Ltd.

ISBN

81-7866-239-6

Edition

2018

Pages | Format

352 | paperback

Approx. Product Size

400

Note : This book is a product of the authors extensive classroom experience of teaching graduate and postgraduate students of Management studies. Participation as Faculty in training sessions for practicing managers in various fields, gives an added dimension to the authors treatment of the subject.

A good deal of the material has grown out of discussions in training sessions as well as classrooms and hence includes contributions from persons engaged in the field.
Most of the material has been successfully used in classrooms. A large number of examples illustrate the points made. Exercises at the end of every chapter help users of the book to practice their skills and to make them aware of the various applications.
Appendices on the use of punctuation and on the style of writing numerals in different kinds of documents serve as a ready source of reference on these two tricky aspects of writing. Making of presentations is carefully explained in detail, with instructions on preparation and delivery of oral presentations.

Chapter No	Chapter name
Chapter: 1	Concept of Communication
Chapter: 2	Objectives of Communication
Chapter: 3	Non-Verbal Communication
Chapter: 4	Inward and Outward Mail
Chapter: 5	Media and Modes of Communication
Chapter: 6	Channels of Communication
Chapter: 7	Barriers to Communication
Chapter: 8	Listening and Improving Communication
Chapter: 9	Speeches and Presentations
Chapter: 10	Interviews
Chapter: 11	Group Discussion
Chapter: 12	Basic of Letter Writing
Chapter: 13	Attribute of Effective Communication
Chapter: 14	Layout of a Business Letter
Chapter: 15	Social and Goodwill Letters
Chapter: 16	Job Applications
Chapter: 17	Personnel Letters
Chapter: 18	Enquiries and Replies
Chapter: 19	Orders and Replies
Chapter: 20	Complaints and Claims
Chapter: 21	Adjustment Letters
Chapter: 22	Sales Letters
Chapter: 23	Credit Letters and Status Enquiries
Chapter: 24	Collection Letters
Chapter: 25	Bank Letters
Chapter: 26	Insurance Letters
Chapter: 27	Basics of Report Writing
Chapter: 28	Writing Reports
Chapter: 29	Case Studies