Banking An Introduction
Note : The book "Banking An Introduction" contains 13 chapters.
Description
The book has been prepared keeping in view the syllabus for the certification Course designed for Sub-ordinate staff working in banks. The book covers an overview of basics of banking, the structure of Indian banking system, the functions of Banks and the different types of banker-customer relationships. It describes various types of deposits, loans & advances and different fee based banking services. The chapters focus on IT, electronic banking, financial inclusion and security measures. Customer service and marketing banking products, communication & financial education are also discussed. Lastly NPA management, more from the perspective of the role of a sub-staff, is explained briefly in the book.
| Chapter No | Chapter name |
|---|---|
| Chapter: 1 | BANKING : BASIC INFORMATION |
| Chapter: 2 | BANKER-CUSTOMER RELATIONSHIP |
| Chapter: 3 | DEPOSITS-GENERAL/DEPOSIT ACCOUNTS |
| Chapter: 4 | ADVANCES-GENERAL |
| Chapter: 5 | RETAIL LOANS |
| Chapter: 6 | CREDIT CARDS |
| Chapter: 7 | FEE-BASED BANKING SERVICES |
| Chapter: 8 | INFORMATION TECHNOLOGY AND ELECTRONIC BANKING |
| Chapter: 9 | FINANCIAL INCLUSION INCLUDING MICROFINANCE AND SHGs |
| Chapter: 10 | SECURITY MEASURES INCLUDING SYSTEM SECURITY |
| Chapter: 11 | MARKETING OF BANK PRODUCTS AND CUSTOMER SERVICE |
| Chapter: 12 | COMMUNICATION AND FINANCIAL EDUCATION |
| Chapter: 13 | NPA MANAGEMENT |
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